I had a very frustrating and disappointing experience with Bank of America regarding an ATM deposit. I deposited $1,300 first, and then $500 immediately after at one of their ATMs. The machine restarted unexpectedly after the second deposit, and neither amount was credited to my account right away. I contacted customer service and filed a case. I was told the investigation could take up to 90 days (two billing cycles), which is far too long for a customer to wait for their own money. Eventually, only the $1,300 was added to my account. When I called back about the missing $500, I was told that was all they found, and they refused to reopen the case or look further into it. I explained my long history with the bank, my account balance, and the fact that I’m a loyal customer. Still, the representative showed no willingness to help, and basically told me there was nothing more they could do. It feels like Bank of America is not protecting its customers, and worse, may be keeping money that doesn't belong to them. If their ATMs can fail and result in lost money, and they won't even fully investigate, that's a serious issue. I trusted this bank for years, but after this experience, I’m seriously reconsidering that relationship.