I have been a loyal customer of Bank of America since 2004. After more than two decades of banking with them, I am deeply disappointed to say that I am closing my accounts due to their fee structure and the lack of consideration for long-standing customers facing financial hardship. As a parent of a child with autism and special needs, my financial priorities are often unpredictable and demanding. Despite this, Bank of America has made it clear that unless I maintain a minimum balance of $1,500 in my savings account, I will be charged monthly maintenance fees. Unfortunately, as someone who relies on Medicaid, maintaining that balance is simply not feasible. I recently spoke with a customer service representative who was polite and professional. However, the policy remained inflexible. After 25 years of loyalty, I was disappointed to learn that there was no exception or accommodation available for my circumstances. The decision to charge me simply for the privilege of keeping my money with them—when I am already struggling—is both disheartening and, in my opinion, unreasonable. It’s unfortunate that a major financial institution like Bank of America does not offer more inclusive options or demonstrate greater empathy toward customers with unique challenges. I’m grateful for the years of service when things went smoothly, but this recent experience has made it clear that it’s time to move on. Sincerely, [A Former Customer of 25 Years]