The customer service is none existent. Went in Friday and Saturday, 19&20/21. 3 chaps in Knaresborough, on computers, perhaps working but never look up with a smile and look interested in case you wish to approach them. I fact I would say ignorant. I returned a cushion which I had purchased day before . I noticed a man walking down a pathway and as he approached I said "do you work here" and his serious face said "you can see I do from this ID label". I replied "you were not near enough for me to notice that ". In my opinion they are there very reluctantly in order to earn a living. In fact in my view any job would be too much for the above. If you want his name I have it. No thank you to BS on the above experience. Certainly change in staff from when I made couple of purchases few years ago (obvious reasons of course).