Anyone looking for furniture avoid Barker and Stonehouse like the plague. Look online - there’s hundreds of customers online in similar positions. We’ve always shopped barker for almost all of our furniture and have probably spent over £15k over the years. We replaced our LEATHER dining chairs in 2019 and despite ordering them we waited MONTHS for them to be delivered. When ordering I specifically asked for 100% leather chairs. They lent me a swatch of genuine leather which I took home to check colours and they said they were coming from Italy and were delayed (if I remember rightly with brexit). Anyway a couple of weeks ago I noticed a big white patch on one of the seats and on investigation the side had peeled off! I immediately sent images to Barker and Stonehouse and they sent out an independent company to inspect the chairs. They checked the environment, our care and took off the underside to take a piece of the ‘leather’ only to inform me they are vinyl - they’ve never seen 100% genuine leather. I asked for a copy of the independent report and then the emails started. Barker and Stonehouse confirmed they had sold us 100% genuine leather in good faith and needed to see what the manufacturer said. The manufacturer said misuse so sorry you’ve wasted £1651 I responded that Barker and Stonehouse had confirmed they were sold as 100% genuine leather and their independent report stated the condition and care were good and that they were not leather as stated. They then came back that it was a manufacturing fault BUT they would be charging us £668 for their ‘use’ over the period and we had £983 to re select from their current range - their most similar style (still not leather - plastic/vinyl chairs - are almost £600 each in the sale - so I get to pay £2700 on top for more plastic chairs… no thanks!) They’ve offered me £983 of my £1651 back… Absolutely disgusting. I had also ordered a bed in November 2021 and was told it would be delivered 21st February 2022. Then it was delayed to 7th March, then 14th March. Aparantly they only make them a week before delivery (as each delay has been just before delivery should have been). Apparently it could be a delay on fabric and I can possibly change colours or borrow the (damaged) shop floor model. This delivery is now at least 4th April so I’ve told them I’m cancelling (which given the chairs I am anyway). They said ok but now need to ‘check’. There’s absolutely no chance on earth I’m taking any goods from them. Our complaint has been escalated to their customer service manager who’s manner is abhorant. Fortunately I’ve recorded all telephone calls and have all emails. She’s rude and arrogant. Barker and Stonehouse no longer offer good quality goods and their aftercare is none existent and their waiting times are a joke. They now have a concession in Fenwick and while there yesterday we heard Fenwick staff dealing with at least one customer chasing Barker and Stonehouse… Look on their social media and the comments back up our circumstances and experiences. I’ve added some recent ones here too. I’ve offered them multiple opportunities to do the right thing given the loyalty we have shown over the years and they won’t. It seems they have a total disregard for their customers who will simply show their disgust by spending their money elsewhere and telling people to avoid shopping there. They used to be the premium go to for furniture but you can buy far better quality/service elsewhere for much lower costs. (Oh and when I pointed out miss selling I was told - ‘to be fair we aren’t doing anything that others aren’t doing’!) Please share so others don’t end up in the same position I have thousands out of pocket with items that don’t match the descriptions.