Anon
Overall a disastrous experience! Poor quality panels - split, holes from knots and warped, (to the extent you can see through which means they're not really fit for purpose!). First order delivered was wrong; incorrect panels. The delivery guy (who was actually a fitter) was really apologetic, and said I wasn't the first customer who had had that problem that day! He called the office and arranged for the correct panels to be delivered on the following Tuesday. The delay was really inconvenient but none in stock, so I just had to wait. Next delivery was on the wrong day - when i was at work (and clearly not when i had arranged!) Finally, panels arrived - I was on the way out so didn't have time to check them over. BIG MISTAKE. Second big mistake was paying cash - no recourse! Panels had split, warped, crumbled where knots were - called the office to ask them to exchange.. and then had the WORST CUSTOMER 'SERVICE' EVER EXPERIENCED!!! The answer was a flat 'no' - from Barnard (owner) himself. He said, you've been a 'PAIN IN THE A*SE' and a 'YOUNG UPSTART'! This took me by surprise (not exactly young!), so I asked exactly how old do you think I am?! He then apparently 'didn't care', and proceeded to RANT about me having 'DESIGNS ABOVE MY STATION'.. i mean what does that mean it's at home?! I'm a customer who has purchased a sub-standard product and had politely explained why i'd asked for it to be exchanged. He proceeded to lecture me about him being in business 70 years.. etc etc and was incredibly rude and PERSONALLY INSULTING TO ME. I listened in stunned silence. No apology over the repeated inconvenience Barnard Fencing had caused with incorrect deliveries, poor quality panels etc. I like to support local businesses where possible, but experiences like drive me to places like Wickes - at least they respect their customers and actually understand what good customer service is! WOULD NEVER RECOMMEND - particularly if you're a 'young' person and actually care about the quality of product that you purchase!
6 years ago
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Barnard Fencing LTD has a 4.88 average rating from 111 reviews

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