Did not get an email to say they were delivering our basin and toilet but, luckily, we were in when the delivery lorry turned up. The items were extremely poorly packaged. In cardboard boxes but no bubble wrap inside, in fact nothing at all. Just the item, loose inside a box. How nothing was damaged is a miracle. All the items were there, no shortages, which is a positive. But the lack of communication, especially a delivery date, means that i doubt i would use again.