Was a bit wary ordering what with the covid pandemic and lots of companies shutdown. But they had a good price for the mermaid panels I wanted. Ordered 2 panels and a kit of trims on the Friday, emails rec'd to confirm order followed by a phone call received on the Monday to confirm delivery date for Wednesday. All arrived on time. Absolutely no problems at all....really appreciated the great communication which is rare with a few other bathroom and plumbing suppliers I've used recently. Good prices too!