Ordered a full bathroom suite and some extra parts, but the side panel for the bath was missing. I rang the company they ensured me that the part will be sent to me the next day, I waited all day for the part however it didn't turn up. Once again I rang the company and they told me that I didn't ring the company despite the fact that I had records of my out going calls and one incoming calls from them. Even though eventually they agreed to resend the panel the original panel that I order was not out of stock and I have to settle for a different style. Overall I am happy with the products but the customer service was appalling there was no apology nor acknowledgement of their wrong doing, personally I would not deal with them again.