DO NOT BUY A PRODUCT FROM BATH EMPIRE! I ordered a bath in September, it is now 19 November and so far I am still waiting for a correct, undamaged bath to be deleivered. I placed my order, paid a ridiculous amount for deleivery, and waited in anticipation for my order. A day late, my bath arrived! Hurray!! On inspection of teh bath I noticed this bath is NOT single ended, nor is it the correct size. I explain this to the delivery driver who looks pretty puzzled, doesnt say much but "oh, are you sure?" I explain yes I am sure, and then ask if he happens to at least have the correct bath panel? "no, there is no bath panel with your order." So after a slightly fustrating conversation I have to dig out my order confirmation and show him that clearly I have ordered a different bath complete with a £50 panel. I am informed at this stage he thinks he has delivered my bath to teh wrong house and the panel must have been missed off the list - he will go find my bath and come back..... How reassuring.... Some time later I receive a phone call, explaining he cannot locate teh bath I have order, he has 'lost it!...and cannot go back to every house so will deleiver a new bath with panel tomorrow. Tomorrow comes and goes, no delivery. I call bath empire where I am advised the bath is now out of stock (this is a WEEK after i ordered teh product.) and will need to wait 2 weeks. By this stage I have had to rearrange the bathroom fitters TWICE and they are getting pretty mad at me. Out of curtersey I do get my £40 delivery fee back. Three weeks later the bath arrives.... or does it? NO. Yet again teh order is wrong. Que another call to Bath Empire - I am promised a call back from the senior team to resolve my issues and arrange delivery of my order. No call..... Delivery arrives whilst I am at work (because I received no call to advise of a time) and they cannot leave the order unsigned for. I have to rearrange collection with teh driver directly. Have Bath Empire even heard of Customer Service?!?!?! The bath and panel DO arrive teh next day - a month late - I ask teh driver to please bring teh bath into my hall or garage to which he proclaims he is not allowed to do, all he can do is drop the bath and pallet on my driveway. I am a female who weighs about 9 stone with back issues so lifting the bath by myself isn't an option and my partner is in finalnd for a week.... Again THANK YOU for your HORRENDOUS SERVICE! So I finally have a bath..... and a bath panel..... which can be fitted! I get teh bath fitter in, pay fitting costs, go to use teh bath and part way through notice water on teh floor - the bath has a fiber glass leak where it has been sealed incorrectly during manufacturing... at this stage I am beyond angry and I am still waiting for bath empire to return my call after lodging a complaint, after I have sent my pictures showing teh leak, and I am still waiting for delivery of a product that works.... TAKE YOUR MONEY ELSE WHERE the service is terrible, the products if deliveryed correctly are faulty, and late.