I ordered some bath mixer shower taps, they arrived dead on time (I paid for next day). My plumber fitted them and they leaked, he tried everything but still leaking. When I had a shower the spray was a very feeble 2inches. I phoned the company and stupidly I thought they were sending new taps OH NO!. An e.mail arrived telling me how to fix them saying they are sending the parts for me to repair. I was speechless. The parts never have arrived. You pay £119.00 for taps and you have to repair them because they are rubbish, it is totally unacceptable. The staff are absolutely unhelpful saying I must have debris in my water. I only had a leaky tap not driftwood in my bath. I have sent them back and bought a set of mixer taps from Wickes, had them installed and everything is fine. It has cost over £200 in charges, it was avery expensive lesson-never use Bath Empire or Luxury for less it will cost you dearly.