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Lala Hill
NEVER BUY FROM BATH EMPIRE - they've just sent me faulty stock, then refused to take this faulty heavy stock away and instead have asked me to dispose of it, and their customer service is practically non-existent! Every experience with them has been painful and appalling! They have just sent me a severely damaged bathroom vanity unit (which was chipped on 3 corners and the drawer runners weren't even screwed in on one side so the draw wouldn't sit in the unit and just fell to the floor). I called and spoke to Marina and Paul to log this complaint on Wednesday and Friday and emailed pictures of faulty item. Customer service didn't process the replacement/collection as I'd requested so I took a day off to wait in for a replacement that didn't turn up. Customer service now refuse to take back their (very heavy) faulty stock and have asked me to dispose of it, which I cannot do as I cannot carry it and don't have a car to take it to the tip! I now have to take another (unpaid) day off work to wait in again for a replacement unit, the quality of which I have no faith in, and work out how to dispose of the huge broken 800mm sink and vanity unit!
9 years ago
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BathEmpire has a 1.4 average rating from 78 reviews