I was very happy initially with the products that I received albeit I had to return the bath as it was faulty i.e. 1) the overflow was tarnished and 2) the baths internal measurements differed immensely to the outer rendering it "unfit for purpose" as I am quite tall. I then set about returning the item which was collected on the 20th April. Whilst I am on the matter. The person who collected it did not seem to have any regard to the fragility of the item as he dragged it through the car park at the back of my house to place it in his van! Prior to this I had spoken to the "Aftersales" team who I might add are clearly not Customer trained, do not seem to take the view that the customer is the core focus of the business and are in my opinion quite flippant. I advised the person that I spoke to that the bath was faulty and in any case was too small. I then asked whether I would be able to change the bath for a different bath and was advised that the company would only change it for a like for like bath. Sorry - what happened to the "no quibble guarantee"!! Am I on the same planet as you? The bath was faulty to start with and is also too small. I don't know about you but this in my view poses a problem. Irrespective of any fault it is my RIGHT under the Consumer Credit Act 2015 to demand a refund but clearly not with this company. My advice - DO NOT BY ANYTHING FROM them. After spending 20 minutes on the Aftersales call, they are still advising that they will have to check the bath before I get a refund. Does that sound like a "no quibble guarantee" to you? I rue the day that I decided to order albeit having said that the Sales team were very nice and friendly but I will not be recommending this company under any name be it Bath Empire" or "Soak" as it only seems to have gotten worse since their advertising campaign and they are clearly proving to be victims of their own success!!