Possibly the worst online purchasing experience I have ever had. Placed order for new bathroom suite. Two days later received text message at 10am advising that order was out for delivery that day and would arrive any time between 7am and 6pm. Rushed out of work at short notice to try and get home in time. Delivery did not arrive till 5pm. Upon opening boxes found the toilet pan was smashed to pieces. Phoned company and was advised to take photographs which I emailed to the after sales team. A replacement pan was dispatched. Requested that this be delivered on my next day off work so as to minimise any further inconvenience. This request was ignored and another full day delivery timescale was issued. Took a second day off work, again waited in all day and parcel arrived at 5pm. Gutted to find that upon opening this box, this pan was also broken. Again telephoned company, more photographs taken, another e-mail sent and another pan was dispatched. Yet again, another 7am till 6pm time slot issued (despite assurances that the courier would call me one hour before delivery, this did not happen) and again, no delivery till 5pm. This time the pan was found to be intact however the courier did not remove the two broken pans which had previously been delivered. Despite not even being able to lift these on my own I was left to dispose of them myself. Contacted Soak.com to complain and seek compensation for inconvenience caused. Received response from Daniel Hughes who advised that a discount would be considered and that he would check position with his manager and revert back to me that same day. Two days passed with no response. E-mailed for an update and was completely ignored. One week later, e-mailed again asking to escalate complaint, again was completely ignored. Despite spending over £400 with this company I have lost three days off work and spent a considerable time phoning them, taking photographs and e-mailing them only to be left with a pile of damaged goods which I have had to pay a local company to dispose of for me. On top of this I have been treated with utter contempt when I dare to complain. Please take my advice and steer well clear of Soak.com, their prices might be low but you will pay through stress and inconvenience. I will never use them again and intend to pursue them by any means possible.