My batteries were scheduled to be delivered, but I got an email notice from FedEX that there was a delay and it would be another day. The next day I arrived home to a box delivered by FedEX that was completely crushed and ripped open and my 4 batteries were only 3 dirty batteries all tossed about in the original box which was completely ripped open and put inside the second FedEX box which was completely crushed and ripped. After sending your company lots of photos of the mess, you company was kind enough to send me another set and I was to leave the old box where FedEX left it to pick up when the new ones were delivered. FedEX just left the original shipment on my deck chair where they laid it. They never took the crushed box with 3 batteries. Now I guess I will have to take them up to the auto parts store to dispose of them properly. The second shipment arrived intact and fine and I was happy once again. Maybe the packing for the batteries is flimsy or too heavy for the FedEX drivers to carry. I would think that was the case because it looked like it was dropped. I was pleased with the fix and when I need new batteries, I will throw my business your way because you honored the transaction, but I do think your company needs to figure out why the problem happened. Luckily I didn't need my scooter for a few more days.