Bought my son a bb gun for Christmas, come christmas day he and his Dad went out to a field to try it out but it wouldn't fire, it would only fire when upside down, I spent the next week(over Christmas and new year) researching what the problem could be as BB guns4less were closed, found out it could be a problem with the magazine so after countless emails/messages to the about it finally got a response to send the magazine back(this was weeks later)we then had to wait another 10 days for them to send out the fixed magazine. My son was really excited as he could finally use his Christmas present but when he tried it nothing happened, the Gun wouldn't fire at all, realising that there is also a fault with the gun contacted them straight away to say I needed a returns code to sent the whole gun back as it wouldn't fire, 7 or 8 emails/messages later(which was another 2 weeks) they finally got back to me via email to say they would only refund/replace if it was still in the 30 day warranty which obviously its now well past over that, I believe 100% that they waited that long to finally get back to me knowing they wouldn't have to replace it. On the email it also stated reasons why they wouldn't replace and one was if the wrong bbs were used yet I was also told by Kenzie via an earlier email when returning the magazine not to use the bbs the gun came with as they are cheaply made and can damage the gun, I was a bit shocked tbh and asked why they would sell guns knowing the cheaply made bbs that came with the guns could damage them and why not remove them before selling, his response was they get so many orders they can't go through all the boxes.(I've saved every email to this shambles of a company including the one sent by kenzie telling me the bbs sold with there guns can damage the guns so will now be taking this further. in the meantime I've got a very disappointed 15 year old who didn't get to use his Christmas present, I have bought several guns from this company before but certainly won't ever be buying again from them