Made purchase for Christmas and it did not arrive within the 24 hours despite paying the additional postage for a 24 hour delivery. Why accept a late purchase for Christmas if you know you cannot deliver. Took 6 days to arrive, no apology, no refund of additional postage paid. Tried phoning contact number on website on December 27th, and whoever took call said they could not help and I would need to contact Head Office ... No answer from Head Office... No main present for my daughter for Christmas ... You should not have accepted late purchase if you knew you could not honour the delivery at that time of year. Really disappointed.