Cant give lower but if I could I would !!! Got caught twice the same way as everyone else. I have a current claim in for non delivery with Paypal but I maybe should have used the "Not as Described" option. There are some things that can be done: No.1 Share your experience on Facebook to prevent other people being caught the same way No.2 Raise the matter with Facebook advertising about vetting their commercial sellers a little more thoroughly before accepting their money. No.3 Raise the issue with the trade officials in the Chinese embassy about the disrepute this kind of scum bring to the reputation of Chinese traders who want to build Australian markets. No.4 Raise this kind of issue constantly with Paypal. They are committed(apparently) to making online transactions safe and need to be constantly aware that this kind of thing is happening. Customers place a lot of credibility in businesses that use PayPal as being supposedly safe. May not have a large impact but at least you will have tried your best. Eddy