This company is without any doubt total rip off merchants. After ordering a Multifunctional Electric Sharpener on 04/09/2019, a few weeks later I received a Grinding Wheel which I assumed had been sent separately. However when the Electric Sharpener did not arrive, I sent an e-mail to the supplier on 12/10/2019, and another one on 20/10.2019 but I didn't receive reply from either of those. Having retained the original postal package I was able to decipher a forwarding address as Unit 8, Westpoint, Middlemore Lane West, Walsall, WS9 8BG. I returned the Grinding Wheel together with an enclosed letter and a photocopy of the item that I had ordered and these were sent to this address on 28/10/2019 and I have proof of posting for that. A month has elapsed since then and I have not a response from whoever the person is being shown as "forwarder." I believe the Standards Trading Officer for that area should be made aware of the number of similar complaints to mine which have been made for the same reason against Not only am I out of pocket by £26.91 plus another £1.06 postage, they also have the Grinding Wheel which I returned back to them!!