Having ordered and paid for my beds, they failed to arrive on the 13th August as arranged.The lady on the delivery desk was as helpful as she could be but 1 of 7 packages had been sent elsewhere. I discovered this after 2 if not 3 phone calls to your centre. I arranged for them to be delivered the following Thurs 20th August. As we had to return to Birmingham on the 13th having made a special journey to receive it and put it together before our move on the 20th. I received a phone call on the 14th from a delivery man who was trying to deliver them when I had explained that we would not be there. They arrived today 20th August the delivery man was unhelpful - when asked if he could help my 78 year old husband carry them upstairs, he replied - no am not insured. We opened the packages and there is only one page listing parts and giving instructions for the top bed only. There are no instructions for the bottom bed. We will be ringing tomorrow to ask for the missing instructions. WE ARE NOT IMPRESSED WITH THE QUALITY OF YOUR SERVICE OR THE FIRM YOU USE TO DELIVER YOUR GOODS - WE FEEL SOME RECOMPENSE SHOULD BE MADE FOR OUR WASTED JOURNEY OF 168 MILES ROUND TRIP AND THE INCOMPLETE INSTRUSCTIONS. WE ARE STILL NOT ABLE TO USE THE BEDS. WE ARE UNLIKELY TO USE OR RECOMMEND YOUR COMPANY AGAIN.