Nathan
One of the worst companies I have ever had the pleasure to deal with. I had new carpets fitted on Monday and had pre-planned well in advance delivery of my bed for the Tuesday. Delivery arrives on Tuesday with just the headstand and no bed, the logistics company advise they will call me and deliver the next day. During this I get sent further e-mails suggesting that the bed will get delivered in the evening having then called the supplier they advise that this is wrong. As you may have guessed I get no phone call and establish the next day (i.e. today Wednesday) that the delivery is now coming on Thursday! So I have wasted time off work slept on a sofa all because of this lack of competence. I spoke to Gillian at Bedstar and explained all this and she would not even offer to refund my delivery! Bedstar have not honoured the delivery date I picked and therefore if this company had an ounce of integrity, cared about it’s reputation or had a shred of care towards customer service it would do the right thing for the inconvenience and time wasted and provide me a full refund of the cost of my delivery.
2 years ago
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Bedstar has a 4.0 average rating from 1,328 reviews
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