I previously wrote a review about our daughters bed and the delivery company taking away the base. Bedstar have concluded the investigation and still say the base was not taken. I find it very frustrating now that a review on another website, from a different customer, is for broken drawers on a base, exactly the same as my daughter had, and this customer received it after it was taken away from my daughter. Bedstar say as a goodwill gesture we can pay half of the cost if we want a new base...... I think not!!? We will leave it with Trading standards now!! *I will amend/write a new review as and when things progress