I bought the bedframe on the 12th of November believing that by two weeks the bed should arrive. How silly was I! I telephoned on the 01/12/15 to clarify where my order was and obtain an estimated time for delivery. I was told that the bed would be here by Wednesday then be sent out to couriers for delivery. Bed should be with me by Friday no later than Monday. 08/12/15 still no bedframe, email sent to bestar. Bedstar have stated that the bed should be in by Thursday/Friday!!! then be sent to the couriers. I am not holding much hope out to be honest. I will most likely cancel my order. I have never come across such a badly organised company. Who seem to have zero customer care in mind. Please do not buy from this company. I have found the whole experience quite distressing.