Appalling customer service! Delivered the wrong size bed - 4 ft instead of 4 ft 6 - and we didn't realise until we put the bed up and the mattress didn't fit. On contacting the company, I was told to fill in an online customer support form including photos proving the wrong size. Then and only then did they arrange to deliver the correct bed. They also asked me to re-package the wrong bed in it's original packaging - not easy when we had to cut it off as it was stapled together so we need to use lots of sticky tape. They also mentioned that if I was not in the house at the pre-arranged time to collect the wrong bed, I may be charged £46!!!!! So then we had to take the bed down, and then erect the correct sized bed. Counting the time I spent on the phone, the emails I sent, the time spent putting up and taking down the bed and re-packaging it, and then putting up the correct bed - I spent at least 8 hours of my time dealing with this issue! There was no offer of money off my order as compensation - when I asked about compensation, I was offered 5% of a future order!!!!!!! Derisory doesn't cover it. I spent £180 on the bed so if I bought another one, that offer is equal to £9!!! The actual bed frame as some nicks in the woodwork, and some of the pre-drilled holes didn't quite match up. My advice? DO NOT USE THIS COMPANY if like me you have expectation of proper customer service.