I ordered a 3ft memory foam mattress 20cm in depth. I received an 18 cm depth mattress, same make but NOT the mattress I ordered . telephoned Bedstar - no one answering the phones , eventually tried another number, very disinterested and unhelpful woman told me to fill in the online form and they would get back to me, did not want to know what my problem was . I cannot find any order number on this package. I'm very disappointed in this company, If you have a problem the response and service are just not good enough . Will not order again. Still trying to get through to someone .........