Cannot fault them on delivery, we originally ordered a bed from George street furniture store which should have arrived in 4 weeks, 6 weeks on we were still waiting. After being told we could dismantle the shop floor one for a discount of £100 on a £900 bed we cancelled. Found these guys online and not only did we save £200 and a £40 delivery charge for the same bed it was delivered a couple of days later during a 7-10am time slot, two very nice men arrived at 9am after confirming via a phone call that it was still ok. Haven't assembled the bed yet so can't comment on the product but will once our mattress arrives from George street furniture, ordered the same time as the bed yet these guys have still beat it!