Ordered a Serene Mya Oak framed double size bed. Delivered 2 parts and the sprung slatted base was missing. Spoke to customer service and a friendly lady offered to look into it and she did call back. However when the missing base arrived it was King Size and Black. Phoned again and another lady just told me to write an email together with a picture of the incorrect delivery. Few days later another delivery arrived but this time is was for a standard slatted base and not sprung as I had ordered. I didn't accept it from the courier and returned it. I called Bedstar again to inform them of the incorrect delivery. Well blow my mind, today the same parcel was returned, packaging slightly damaged by now, and with writing in RED on it "Rong Parcel". This is just beyond belief and I regret having ordered a bed from them.