Awful! I bought an ottoman bed from BedStar which arrived with a dent in it and scratched inside. To their credit this was replaced really quickly. The second bed frame however was even worst. One side of the frame had a wobbly seam with eye-sore staples all over it. I reported this to BedStar and was told this wasn't a manufacturing defect and would have to pay £45 for collection! It clearly wasn't advertised on the website, the seam is so wobbly and badly put together if that's not a manufacturing defect, what is?! Furthermore the lid of the ottoman does not close straight. On one side it's about 0.6cm out. They take AGES to respond and are extremely incompetent. Will probably be doing a chargeback, luckily I bought it on credit card! Avoid!!