Ordered Kaydian bed in middle of August and the website said it was in stock but with a lead time of around 14 days. I bought it and the website said the company would contact me once delivery could be arranged. So I waited two weeks for the email to come through. Nothing heard on the date in question so I phoned up and was told "sorry, we won't have that in stock until 16th October" I was pretty hacked off to hear that. So I patiently waited the extra 6 weeks for it to come into the warehouse. On 16th October I check the website and it now says 'out of stock until 20th November'. I phoned up and the lady at the other end confirms that date with the supplier. I'm a pretty patient person, but over 3 months wait for a bed is ridiculous, so I've asked for a refund. Without me chasing the company, I'm pretty sure I'd still be waiting for an email in another 3 months time. Very poor service. I bought a Kaydian bed with a different company today, who very kindly confirmed it was definitely in stock, and arranged for delivery in 4 days' time. Avoid Bedstar, unless you like waiting months for nothing to happen.