I ordered two beds and took a day off of work in order to be there to receive the delivery. I remained home between the hours of 7am-7pm (as they were not able to provide a more specific time). Despite the fact that I received a phone call the day before, confirming that the beds would be delivered, 7pm passed and the beds had still not arrived. I found this quite surprising as not only did the tracking log provided by XDP claim that the beds would arrive between 4:27pm and 6:27pm but also because the carrier was monitored at 12.20pm to be no more than 20 minutes from my home. Resultantly, despite assurances that the delivery would be on that day, my heavily pregnant wife and I were left without a bed were consigned to sleeping on mattresses on the floor. Moreover, due to the fact that both bedstar and xdp's phone lines are uncontactable at 7pm, we were unable to establish where our delivery was or what had happened. We were not contacted by a driver to inform us of any lateness and frankly this lack of communication and failure to deliver a product in a timely manner (especially when the time given stretched over 12 hours, forcing buyers to stay home from work!) was unacceptable. However, our experience only got worse when our bed was finally delivered, after emailing a complaint, over the weekend when we were not home. The courier had broken into our garden and left both beds out, in the open and presumably forged our signature to confirm we had 'received the package'. After complaining again to Bedstar about this, and explaining that leaving the beds in the open caused damage to the headboard. The blame was shifted to the courier (despite their legal responsibility) and a replacement headboard was sent out, taking a week to arrive! Avoid at all costs!