Although the bed quality is good, the general lack of support or care from the company on problems is shocking. The bed delivery got cancelled on the actual day of delivery and I then had to wait 4 days without a bed for it to get re-delivered. Despite choosing my actual bed delivery day was then told that it was never guaranteed to be delivered on this day! Secondly, the sample they sent me did not match the actual fabric on the bed they delivered. They tried to tell me the sample I was comparing against was a different colour but when I proved it to be the same, they simply said "The samples we have sent out may have come from a different roll of fabric which may have a slight difference in shade". Not that helpful when you order a bed to the sample. No apology or attempt to placate me, I just got "I am unsure as to how I can help further. " Will never buy from again.