I placed my order a new bed for my kids in September with the understanding delivering will be made in the first week of November. This is clearly not the case. Despite my polite emails to customer services, all I am getting is excuses on behalf of their inadequate suppliers and repeated assurances alternative delivery dates which keep getting delayed without any notice. The most disappointing thing is lack of communication, delay to responding to customer emails and non-existence courtesy calls to customers with updates. I have not bothered calling them directly as strongly feel I would be wasting my time. Do not expect any compensation as they have it covered with there 'live-stock' excuse. If your suppliers are so bad, then why not change them for a sake of reliability and better customer service? I seriously regret making this purchase and I am highly recommending you take your custom elsewhere.