Ordered a base and mattress for next day delivery. The only reason I used them was that they apparently have next day delivery. Mattress arrived, no base. We arranged for a re-delivery (which they should have done and picked up on their own side), two days later. When the delivery slot was announced I could not make it. I tried to to do a re-delivery, and they wanted to charge an extra £47 because I missed the delivery window. I then cancelled the order, and they still charged the £47. I truly believe that they have a scam going on, where everything seems fine until they don't deliver, and then the customer gets charged extra. For that price, I could have received superior value at somewhere like John Lewis. Don't be fooled, you will be fleeced by their business model.