Very poor - 3 beds meant to be in stock and with me by the 2 December - here we are on the 11th and I have just been informed the courier has only got 1 of the 2 parts of the final bed. from the telephone system that at 9.37 says the opening hours are 9 to 5 and to call back during these hours, the lack of staff to answer the phones any way, right through to not even being able to put a complete order together and despatch it correctly. still haven't received a single call back with any information about when all the parts will arrive. Would advise against using this company