I feel a bit out of place with all the bad reviews I’ve read but here goes. Worth reading all of this. I didn’t give 5 stars because there have been problems but they’ve all been resolved. I bought loads of parts for my Lambretta from Beedspeed in 2019. They all arrived promptly. One small part was incorrect. I emailed them immediately and received a replacement within two days and I live in Ireland. I ordered more parts in the week the covid lockdown started in 2020. They took longer to arrive and I couldn’t get replies to emails or phone calls answered but I put that down to the lockdown. When my scooter was finally finished in august 2021, two years after my first order I noticed that my twisted stainless steel stand was the wrong size and chromed, not stainless. That is the four star part. I emailed Beedspeed and sent photos of the stand. Despite the fact that two years had passed since I bought it I received the correct replacement stand without charge in no time at all. I don’t know Dan or any of the staff at Beedspeed. I don’t know about business problems that other reviewers mention and honestly don’t care. In my opinion it’s how a customer is treated when there’s a problem that counts most. Dan could have refused to replace the stand. He could have left me to try to chase a small claims case from another country. But he didn’t. His emails to me were courteous. He demonstrated a highly professional customer service etiquette and I wouldn’t hesitate to both do business with him and recommend him to anyone who asks in the future. In my original order one part was unavailable and without even asking Beedspeed refunded the amount paid. Other people have obviously had bad experiences but not me. My experience with Beedspeed has all been faultless. The only reason for four rather than five stars is the error with the order. But customer service is a definite five stars.
2 years ago
Beedspeed has a
3.2
average rating
from
155
reviews
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