Ordered a gift set for a Christmas present a fortnight before Christmas. Chose to collect it at their warehouse as I wasn't too far away. Waited a few days for the confirmation email before trying to call/email. No answers to either. Then received an email to tell me it had been dispatched to me.. Again, no answers to calls/emails after this. I then received an incorrect order, not what I wanted. I finally got hold of customer service who said simply "sorry". I've asked to return this with no response since December. Poor service, I'm now out of pocket with a gift set I didn't want with no response from their CS.