So, ok, I finally got what I'd ordered as seen on the website. However, I didn't receive an acknowledgement of the order at all, so no order number, just my Paypal receipt as proof of purchase. Then I get an email asking if I'd like to review the service!! On phoning Beer Hunter I was told Customer Services would ring me back asap, 3 hours later they did, and I have to say were helpful. Apparently the warehouse were awaiting delivery - would have been great to have been told. So, all's well that ends but better communication upfront would alleviated a lot of stress!