AVOID AT ALL COST!!! I ordered a £300.00 cowshed rug that started ''shedding'' its hair after a few months of using. Upon contacting customer service, Monica S. asked me for the photos of the damage. Apparently without even bothering to open them, Monica instantly copied and pasted some random info from the website on how to use the carpet - info completely IRRELEVANT to the damage on the pics. Her second RUDE email started with ''on the top of what I copied and pasted, I would now also add this from the website'' which made me then sure I will never get any serious help from Monica. The only info Monica did not copy and paste, though, was the one about 24 months warranty on their website. However, upon asking about this, she came back with an email to assure me this query has been rejected, but she will be happy to give me £50 to spend on their website. I don't want to buy yet another RUBBISH on their website, so that it would end up in a landfill after a few months. All in all, RUDE AND UNHELPFUL CUSTOMER SERVICE, RUBBISH PRODUCTS, UNTRUE INFORMATION ON THE WEBSITE AND ENVIRONMENTAL UNSUSTAINABILITY - these are the words that best describe beliani.co.uk.