I bought two coats from Bellfield and I used the sizing guide on their website as I was buying from overseas and wanted to make sure I got the correct size. It turns out their size guide was drastically wrong and I ended up having two massive coats that were unwearable. Furthermore, I was stung with AUS$80 shipping to send them back to the UK- even though it was no fault of my own. It says on the website refunds are only given for faults (which I received for one coat) however I still had to pay for the expensive shipping.
By the time I had received them (about 10 days) there were no sizes remaining in my “true” size so I had to get a refund for one and the other was exchanged (another 10 days).
The fellow helping me was very nice and sympathetic but in the end it cost me about AUS$100 shipping to try on some very large coats -only to end up with one. So that’s pretty disappointing to be honest.
The coat I got in the end is nice.
5 years ago
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