Although they have secured me a good offer from one of my previous lenders, for which I am thankful, they are now dragging their heels a bit with actually securing the money. The offer was made on 23rd April and it is now the 9th May and despite being told I would receive the money this week, there is no sign of it and they have literally stopped responding to my emails asking for a simple update. I understand that they might be having issues with the lender, but there is no excuse for the lack of communication, especially when I'm clearly very anxious about it...they are receiving a 36% fee from me after all!