The introduction was very confusing and misleading. The lady on the call said she was doing a review of my current policy but didn’t have my details? I did explain before she passed me to another adviser that all she needed to do was ask if I wanted to change my policy instead of all the unnecessary questions she asked. It did wind me up that the advisor did try to carry on with the jargon and script when I had just finished work and was preparing dinner so didn’t have time with all the faff and prepared script to get me to change my policy. I felt she was a little patronising saying she felt I didn’t understand and really didn’t listen to my concerns about having been through this same process several times in the past few years. The second agent did manage to get the package I had been looking for so pleased about that. My only concern is that if they are having to ask personal questions about certain health problems that they either have an understanding of the health issues or if not sure ask and not jump to conclusions with regards to the reason behind that said problem.