The friendly & informative approach was much appreciated. Medical questions were not always straightforward. However the agent did her best to ensure my medical status was accurate even though she had to fit a square peg into a round hole. These forms need to be reviewed/rewritten by the individual insurance company as they can be open to misinterpretation. The agent used free text wherever possible to ensure detailed medical information entered correctly. The agent made this important & accurate application relaxed & friendly. A welcome exchange of information in a friendly yet professional manner. Thank you.