I went to this site to make my reservation. I made the reservation, entered credit info and received email stating the the flight info. Ok I thought I was set. I checked credit card statement it hadn't been charged. I called the '800' # no answer, but was directed to leave message. I received two missed calls from these people. Well, 2 days later, I had made reservations on Travelocity.com and had confirmed tickets. Some lady called me 3 days later to inquiring about the reservation. I told her plans changed. The reviews are correct, do not use this site. They are a JOKE and a waste of your time.