Unfortunately Betta Living have fallen at the first hurdle. I received a call to arrange a design booking, which was arranged for a time when I will be at home, but the fact that I could not guarantee my wife would be there at the same time was apparently an issue and they wanted to re-book it. We have spent a lot of time planning the kitchen already, and know what we want and in what style, so it really is not necessary for us both to be there. We want to go ahead ASAP, and do not have time to be messed around. If it is this difficult to carry out an initial sales visit, I cannot imagine the rest of the Betta Living experience being very good, and there are plenty more options out there.