We had a lovely bedroom fitted about 18 months ago, just a slight mark on one of the wardrobe doors but the door was replaced the next week with no problem and the fitter was brilliant. We decided we would like some further units fitted along another wall so I gave Betta living a call on 29th December 2015, I spoke to someone called Gareth who looked into our previous contract number and could see the plan of our room, he asked for several measurements of an alcove to ensure we had the correct size and depth of units. He also requested some pictures of the area to be fitted so I emailed them across and was told he would look into this for us and call me back. After 2 weeks I had not heard anything.... I appreciate that I had called in between the Christmas and New year break, so I called again and was told someone would ring me back..... After another 2 weeks had past, and with no call back, I rang again and spoke to Gareth who explained that he had passed our request on to another member of staff.... He even found the email that I had sent to him and that he had forwarded to this other person to deal with, I was told that I would definatley get a call back. After no call back I rang again and spoke to a lady, I explained the whole story again to her and also explained that one of the wardrobe door handles has now come off. She told me that as this was under warranty this would be fixed and she would get someone to call me to discuss the additional units and get the door handle fixed. Yes you have guessed.....no call back. So I rang again today only to be told that there is no record of our request for further units or that there is a wardrobe door handle that needs to be fixed...... I am at an absolute loss.... The customer service for this company is absolutely diabolical.