I did not like being pressurised by the kitchen designer! The surveyor was very professional but omitted to check that the floor was suitable to put the washing machine in a different place to where it had been. The fitters were clean tidy and efficient but I am waiting to hear that they will be back to fix the problems with the washer. The floor is not strong enough and so the machine vibrates badly. Also the filter (to be emptied every week) is behind the kick board because the washer is seated too low! I was also not impressed that I was charged 3% on my deposit paying by card and had to go twice to the showroom to pay extra amounts due to miscalculation on your part. All in all not really impressed and hope the fitters can sort things out quickly so the floor can be tiled. Although the product is good, several weeks on the fitter has not returned to fit the last kickboard. When I rang the installation manager for advice about the vibrating washing machine .he was rude to the point of insolance. As an elderly widow I was very upset. Companies are not only judged on their product but more importantly on their customer service.