I was contacted by Beta Living within minutes of having requested one of their brochures on-line. They asked whether they could send one of their representatives that day 15th March. I agreed two hours later they cancelled and we agreed an alternative date on 29th March at 2.00 pm. When they failed to turn up by 4.00 pm I telephoned to enquire where the rep. had got to. Was told that someone would telephone me from their local office to explain by 5.00 pm as I was due to go out. No one had the courtesy to make that call compounding their earlier failure to turn up. How they manage to stay in business I cannot understand.