B60815 Constant response from Lesley is how sorry Betta Living are. If they are so sorry why don't they communicate and put things right? 9 months after having a bathroom badly fitted (v e r y l o n g) story, I'm still waiting for things to be put right and for work to the adjacent bedroom damaged by a leak and a hole cut in the wall. Lesley always says someone will be in touch - don't believe it! The case is now with the Furniture Ombudsman and still I have been let down with two supposed visits and its now 6 weeks since the leak damaged the bedroom. Don't you just love having a large hole in your bedroom wall! Back to the Furniture Ombudsman today.