I haven't got the installation done and already have lost my patience due to such awful customer service. To be honest I am thinking of cancelling my order. In May we confirmed our order with plans to do our kitchen installation in October. That should allow plenty of time to get through the process...right? I booked my tickets to India based on such plans so that I can take away with my 2 years old daughter and my husband can deal with the house full of work and dust. From July end we started booking in builders to do the underfloor heating, tiling, walls and etc etc which are very much based on the dates we require Bettaliving to do the installation. I have been chasing Bettaliving for weeks to confirm those dates as the whole plan sticks around it and we will incur severe damage finacially if at the last moment Bettaliving can not confirm the dates. After constant chasing for weeks I finally could reach the sales manager as the order was still stuck with sales. Just 2 weeks ago the sales manager told me that the colour of the sink that was in our order has been discontinued and we will have to choose a different colour. It was a 2 mins job and took me just one evening to confirm. I got a call this afternoon from Bettaliving to tell me that the order is in processing and may take up to 6 weeks to confirm and book a date. I tried to explain to the lady I was talking to that I will be in huge problem if I don't get the dates and she wasn't really bothered and couldn't even promise me the dates!! Today is 12th September. The builders are scheduled to rip off my old kitchen on 27th September and start all the work. Bettaliving kept on telling me that 5-7th October shouldn't be a problem and now I am in a situation when I don't have 6 weeks to wait. I am in a very difficult situation and with no one from Bettaliving trying to understand the complexities. I am unsure where I can go from here! If I don't get the dates confirmed by end of this week, I will cancel my full order and will expect a full refund. Its not my fault that it took months for Bettaliving to sort out the sink issue and have now left me in such a difficult position with the builders! We have already made payments for raw materials of 2k to them. Bettaliving - I ordered a kitchen worth more than 10k and is appalling this is how I am treated! What's the point of going for such an expensive brand if customers are treated this horribly?