We sought a quote for dressing room furniture in early January 2015. We were quickly visited by a charming and skilled planner, who drew up a design. He priced it at approaching £5000, giving us the benefit of a sale price if we decided then and there. However, we wanted to compare with IKEA, whilst recognising the supposed inferior quality. My wife insisted on this, so he encouraged us to sign his deal there and then, but we could cancel within the 14 day cooling off period. Also, we were told our credit card would not be charged. The next day, we visited IKEA. We were impressed with the design range and more particularly, the delivery and fitting which would take place much quicker than Betta Living in just a few days. Our view on quality was that we thought IKEA was about 20% less sturdy. However, the cost was £1300. On this basis, we decided to go with IKEA. The following day we called Betta Living to cancel our order. We then discovered our credit card had been charged. It took us several phone calls and an email to higher authority to obtain a refund. Constant statements saying we can only send a cheque, or of some one in Finance needs to agree this were extremely frustrating. It was only after a suggestion that the company was in dire straits as it could not pay its debts as and when demanded (definition of insolvency) was something done. I would never deal with this company again.