I ordered a part from better bathrooms for me to collect from there East Midlands store. On the day I traveled to the address given but there was no better bathroom signs anywhere so I rang them to find out where there depot was. After 10 mins being on hold I gave up and eventually after going into a couple of warehouses found where I needed to be. I asked why are there no signs saying this is better bathrooms and they said it’s not there fault they keep telling better bathrooms head office that people can’t find the depot but they are refusing to put signs up. I now realise why they don’t. It’s because if you can’t find it you need to ring better bathrooms to try and find out where there depot is and that’s how the earn extra money. They charge £1.74 service charge and then £1.32 a min. In total I have spent over £20 on calls to them !!!! I am trade and I will never use them again, if you need bathroom equipment use a proper company like Victoria plumb they don’t try to rip there customers of Disgrace